Order

Promotional Materials

Coupon Code: Promotional Codes are debited at the time an order is placed. Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Coupons must be used prior to their noted expiration date, additional terms of the coupon and within a single transaction. Coupon cannot be combined with the additional offer, it is void if you cancel or return your purchase.

 

Product Availability

Our entire inventory is online and most time will be accurate. For any reason, including system error that your product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to cancel the sale in which case, we will refund the full amount we charged on your credit card.


Order Validating/Acceptance/Confirmation

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The HairNua LLC Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Although our system charges you immediately after placing your order, this is NOT a guarantee that we will immediately ship out your order. After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason.

If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. We will process a refund for the charge that has been made against your card.


Order Processing

We require at least 48hrs to process a confirmed order. By confirmed orders, we mean orders that have passed our payment and shipping terms. Make sure to review our payment and shipping terms before placing your order.

Our business hours are Monday through Friday from 10:00 am to 5:00 pm EST. All orders received before 2:00 pm are processed as next business day order. Orders placed over the weekend will be considered next business day order. Once shipped, orders arrive within the estimated time frame selected on your SHIPPING OPTION checkout.

For your protection, all hair orders over $50 require signature confirmation upon receiving.

Order Changes/Cancellation

You CANNOT cancel your order once placed. We will honor a mild order change prior to shipment up until the status changes to “In progress”

We do not issue a refund but we can gladly exchange your item if you wish presuming packaging was not opened or damaged. Also, note that no exchange will be issued on packages returned due to a bad address, refused upon delivery and unclaimed.

Order Limitations/ Limited Quantities

HairNua LLC, at its own discretion, limit or cancel quantities purchased per person, per household or per order. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason.

These restrictions may include orders placed by the previously ordered customer, using the same HairNua LLC Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail address you registered with on our site.

If we reject your order, we will generally attempt to notify you using the e-mail address you registered with on our site.

International Order

At this time, If your billing address is an address other than USA, we ONLY accept Wire Transfer OR  for ALL orders. Just check out via Wire Transfer or western union. There will be an additional $20 fee for International Bank Wire Transfer.

Shipping/ Order Tracking

All orders placed on this site are subject to product availability and will be shipped according to HairNua LLC shipping policies. Our system will automatically send you an update once your order status changes. This update includes your shipping update and tracking number once your order is shipped.

It is your responsibility to track your order especially if your shipping option is “United States Postal Service” this is because they will only attempt delivery once and afterward you must go the local post office to pick up your item. Failure to do so will warrant the item returned to us. In that case, we will charge you additional shipping fee to reship your item.

Please review our SHIPPING POLICY for additional information on shipping options, transit times, rates and policies.