TERMS AND CONDITION

Conditions of Use

Welcome to the HAIRNUA® International Web site. Please carefully read below as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. By using this Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), PRIVACY POLICY  and all disclaimers and terms and conditions that appear elsewhere on this HairNua LLC Web site.

HairNua LLC reserves the right to make changes to this Web site and its Conditions of Use at any time. Each time you use this site, you should visit and review the then current Conditions of Use, and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied HairNua LLC Web site, it’s content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using HairNua LLC Web site at this time.

User

Tampering with the site, misrepresenting the identity of a user or conducting fraudulent activities on the site is prohibited. All intending customer of HairNua LLC must register on our site and have an account in other to place an order. We only allow one account per user. Please note you cannot change the email address on your account to ensure you use your primary email address to register on our site.

 

Right to Change Sites

HairNua LLC reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Sites or any service, content, feature or product offered through the Sites, with or without notice; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites.


Site Contents

The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.

Unless otherwise specified, the Sites and the Contents are intended to promote HairNua LLC products and services. The content on this site does not constitute professional advice. You should consult your professional hair stylist, cosmetologist or dermatologist. HairNua LLC is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site.


Personal Information Submitted Through the Sites

Your submission of personal information through the Sites is governed by our PRIVACY POLICY .This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

 

Other Submissions

Apart from your personal information, any communication or material you send to the HairNua LLC site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the HairNua LLC site may be used by HairNua LLC for any purpose including but not limited to the modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to HairNua LLC, you irrevocably transfer and assign to HairNua LLC, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual property or proprietary rights that you may have in such material. HairNua LLC is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the HairNua LLC site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.


Disclaimers and Limitation of Liability

By using the HAIRNUA LLC, you expressly agree that use of the HAIRNUA LLC Web site is at your sole risk. HAIRNUA LLC website is provided on an “AS IS” and “as available” basis. Neither HAIRNUA LLC”, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, or the like (collectively, “Associates”) warrant that use of the HAIRNUA LLC Web site will be uninterrupted or error-free. Neither HAIRNUA LLC nor its Associates warrant the accuracy, integrity or completeness of the content provided on the HairNua LLC Web site or the products or services offered for sale on the HAIRNUA LLC Web site. Further, HAIRNUA LLC makes no representation that content provided on the HAIRNUA LLC Web site is applicable to, or appropriate for use in, locations outside of the United States. HAIRNUA LLC and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by HAIRNUA LLC or its Associates shall create a warranty.

Under no circumstances shall HAIRNUA LLC or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the HAIRNUA LLC Web site, including but not limited to reliance by you on any information obtained from the HAIRNUA LLC Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of HAIRNUA LLC has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the HAIRNUA LLC Web site. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, HAIRNUA LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

Indemnification

You agree to defend, indemnify and hold HAIRNUA LLC harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement.

Copyrights

Images of people or places displayed on the HAIRNUA LLC site are either the property of, or used with permission by, HAIRNUA LLC. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the HAIRNUA LLC site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by HAIRNUA LLC on this site may be the subject of other intellectual property rights owned by HAIRNUA LLC. Any such right that is not expressly licensed hereunder is reserved by HAIRNUA LLC.


User Comments, Feedback, and Other Submissions

HairNua LLC is pleased to hear from users and welcomes your comments regarding our products and services. (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to HairNua LLC. HairNua LLC is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. HairNua LLC has the right but not the obligation to monitor and edit or remove any Comments.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead HairNua LLC as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. HairNua LLC takes no responsibility and assumes no liability for any Comments posted by your or any third party.


Product Information

HairNua LLC website has lots of information regarding our products. We have the “overview” page and the “details” tab, PLEASE ensure to properly review the “details” tab and visit corresponding links if provided. By successfully placing your order via our website, we assume that you have read all the details regarding your product of interest.

The prices displayed on the Sites are quoted in U.S. Dollars.


Color Display

HairNua LLC attempts to display product images shown on the site as accurately as possible. We will make every effort to match each order to your exact specifications but keep in mind that the conditions that these photos were taken was under studio lighting and colors will also vary from monitor to monitor. Use the color chart as a general guide, but not a literal one.


NOTE FOR “NATURAL BLACK AND NATURAL BROWN HAIR

Please ensure to read the “details” tab on the individual product page. Because these two colors are natural hair color, each individual piece comes from a separate donor we cannot guarantee exact hair color shade. In some cases, we may have natural lighter or darker pieces that are available upon request but not guaranteed. Please be forewarned, a slight color variation will not be a reason to request an exchange. You may add in comment session upon checkout with your natural color preference and we will do our best to meet your request based on the inventory on hand.


Texture Display

Due to the fact that HairNua LLC offers 100% virgin cuticle human hair which is real hair from a real donor, each individual pouch comes from a separate donor we cannot guarantee exact hair texture. Even with our processed Mongolian line, the only process done on it is to change the curl pattern. This means that the hair will maintain the natural characteristics, some hair comes naturally silkier, coarser, dull, shinier, thicker or thinner diameter. Each characteristic affects the way the hair behaves/reacts to weather and product. This is the dynamic of virgin hair and is beyond our control. Depending on the batch you receive, you will consult your professional stylist and adapt to the maintenance routine for that type of hair.

We have tried our best to categorize the texture based on curl pattern, the image provided are guidelines only and not a direct literal one. We cannot guarantee a course, silkier or curlier batch. A slight texture variation will not be a reason to request an exchange.


Image Display

The images showed on the site must be used as a general guide, but not a literal one. Due to the dynamic of real hair, the way you style or treat the hair will affect the actual finished look. Keep in mind that the conditions that these photos were taken were under studio lighting and colors, textures and sizes will also vary from monitor to monitor. The “Details” tab and the actual product will determine what you’re ordering.


Errors, Inaccuracies, and Omissions

Product availability, prices are offered are subject to change without any notice. Occasionally there may be information on HairNua LLC website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Errors will be corrected where discovered, and HAIRNUA LLC reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, we will contact you with an option to cancel or process your order. If you wish to process the order, we will require you to pay for the difference if less payment is captured or we will issue you a refund of the excess amount if more payment is captured. If you wish to cancel your order, HairNua LLC will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.